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Mr W., Chertsey

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Terms and Conditions

Terms & Conditions


- "Firm" shall mean Premier Heating Supplies               

- "Customer" shall mean any person, firm or company who places an order, verbal or written, with Premier Heating Supplies

- "Goods" shall refer to all materials and equipment supplied under the customer's order.



  1. The firm shall retain legal and equitable ownership of all goods supplied until paid for in full. The customer shall remain at all times a fiduciary bailee of the firm.
  2. The customer is free to sell the goods supplied on the basis that the proceeds of the sale shall be allocated to the firm in respect of any debt with the firm.
  3. The customer's power of sale shall cease if a receiver is appointed or an act of bankruptcy is committed.
  4. Notwithstanding clause 1. full responsibility and liability for the goods passes to the customer upon delivery.
  5. The firm shall accept no liability for faulty goods other than to replace the goods in question in accordance with the manufacturer's own guarantee and the customer’s statutory rights. Customers are required to inspect all goods on delivery to ensure they are correct.
  6. It is the customer's responsibility to ensure that all items ordered or purchased are suitable for the purpose intended. No liability can be accepted for goods used outside the manufacturer's recommendations. Where the firm is asked for advice or recommendation it is to be treated as an opinion only and in no way constitutes a guarantee of performance. Qualified advice should always be sought.
  7. The customer shall ensure the goods are stored, handled and installed in accordance with manufacturer’s instructions.



  1. Goods will be accepted for return and refund within 28 days of purchase providing they are in a fit state for resale and accompanied with the original packaging, and have not been previously installed or fitted. They must be accompanied by a valid sales invoice. Replacements for faulty goods will be chargeable in full where the items are not returned until later. A refund will be issued on receipt of faulty goods or a manufacturers report where applicable.
  2. The firm reserves the right to levy a minimum 20% handling/restocking charge on all items returned which were correctly supplied.
  3. Other than for manufacturing defects special order items and non stocked items may only be returned for credit or refund subject to the manufacturer's/supplier's approval and subject to a percentage charge determined by them.
  4. Special order items not collected or delivered within 21 days of the original requested dispatch date will be returned to the supplier and a restocking charge levied and deducted from any deposit paid.
  5. Refunds on electrical goods will only be made following a manufacturer's inspection and subject to their approval.
  6. The duty lies with the customer to inspect all goods at the time of delivery. The firm should be advised at the time of delivery or earliest opportunity being no later than 3 days after receipt, of damaged and short delivered goods. A signed delivery note shall indicate that inspection has taken place. If no inspection is possible this should be indicated on the delivery note at the time of receipt of goods. Installation implies acceptance of goods as undamaged.



  1. In all cases prices and quotations shall be subject to tax and duty applicable at the time of dispatch.
  2. Prices quoted will be those ruling on the day of enquiry and subject to variation. The firm will endeavour to advise of any impending price rises but does not guarantee to hold prices for a period of longer than 30 days after quotation. Prices charged will be those ruling on the day of dispatch.
  3. Supplier price increases may be implemented without prior warning but every effort will be made to advise customers in advance.
  4. A 20% deposit is required prior to ordering special order items



  1. Unless otherwise agreed account payments shall be due on the last day of the month following the month of invoice.
  2. Unless prior arrangement has been made payment of accounts shall be made by Building Society cheque, Company cheque, Bankers Draft, Debit Card, cash or on-line cash transfer. We reserve the right to refuse unverifiable cheques or orders.
  3. The firm reserves the right to charge interest at the statutory rate on all outstanding payments. Overdue accounts may incur a £25 + vat monthly account management fee.
  4. The firm shall at its discretion, pass to the customer charges incurred as a result of dishonoured cheques.
  5. Purchases made by credit card will require the card holder, with the appropriate card, to be present at the time of purchase or at the time of delivery.
  6. Ordered goods must be paid for in full prior to delivery or at the time of collection for all cash sales.



  1. Acceptance of order does not imply guarantee of delivery.
  2. Delivery of goods will be to the doorstep only.  
  3. The firm shall make every effort to supply as requested but cannot guarantee such and accepts no liability for loss arising from failure or delay in delivery. Customers are advised not to commence work until all materials are on site.
  4. Supply of goods may be withheld if accounts remain outstanding. Accounts outstanding by more than 10 days will be put on hold without further notice.
  5. Where additional charges (e.g. congestion charges) are incurred by the firm for delivery these shall be passed to the customer and included on the invoice.


 GOVERNING LAW          

   The terms of any contract to which these conditions relate shall in all respects be governed by English Law and the parties shall accept the

   exclusive jurisdiction of the English Courts.    

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